BUILT BY OPERATORS, FOR OPERATORS

Custom operations software for service businesses.

Build the operating system your service company actually needs.
Dispatch, routing, mobile field workflows, projects, customer communication, equipment, dashboards, alerts, and the exceptions that generic software never seems to handle.

Book a Demo Explore The System
Not off-the-shelf
Fully customizable
Built for field + office
OPERATORBUILT · EXECUTIVE OPERATIONS LIVE
WED AUG 19 Operations Command
12 live feeds Updated now
CREWS ACTIVE 14 12 on pace
CALLS OPEN 6 2 waiting
PROJECTS 4 1 hold
NEEDS ATTENTION 3 review now
Crew Flight Board 14 LIVE
Service Team 04 North District
6 / 8 ON PACE
Field Team 12 Central District
4 / 7 22 MIN
Install Team 07 West District
Day 2 ON SITE
Service Team 09 East District
5 / 5 RETURNING
Live Coverage METRO
4 2 7 !
Live Dispatch 6 OPEN
Northstar Commerce Center No cooling · Suite 210
WAITING
Redwood Dental Group Preventive service
EN ROUTE
Canyon Ridge Offices Water line inspection
ON SITE
Needs Attention
Route exception Service Team 12 is 31 min behind plan.
Project dependency Material confirmation due before 2 PM.
Technician available 1 tech available in Central District.
LIVE ACTIVITY
37 events in last 10 minutes
37 live events Field + office synchronized
3 exceptions surfaced Everything else stays quiet
REAL SYSTEMS. REAL OPERATIONS.

This is what custom operations software can actually look like.

Not a generic dashboard template. OperatorBuilt starts with dispatch pressure, route changes, field-to-office communication, customer expectations, project dependencies, accountability, and the operational exceptions that happen every day.

FULLY CUSTOMIZABLE Your workflows, terminology, rules, and roles.
BUILT FOR OPERATORS Designed around daily operating pressure.
CONNECTED WORKFLOWS One event can trigger the next action automatically.
FIELD FIRST Powerful system. Simple field experience.
LIVE VISIBILITY See what is happening without chasing updates.
REAL OPERATING VIEWS

Make the software look and behave like the company behind it.

Every visual below is fictional demo data, but the workflows represent the kinds of operational systems OperatorBuilt can create.

OPERATORBUILT · EXECUTIVE OPERATIONS LIVE
WED AUG 19 Operations Command
12 live feeds Updated now
CREWS ACTIVE 14 12 on pace
CALLS OPEN 6 2 waiting
PROJECTS 4 1 hold
NEEDS ATTENTION 3 review now
Crew Flight Board 14 LIVE
Service Team 04 North District
6 / 8 ON PACE
Field Team 12 Central District
4 / 7 22 MIN
Install Team 07 West District
Day 2 ON SITE
Service Team 09 East District
5 / 5 RETURNING
Live Coverage METRO
4 2 7 !
Live Dispatch 6 OPEN
Northstar Commerce Center No cooling · Suite 210
WAITING
Redwood Dental Group Preventive service
EN ROUTE
Canyon Ridge Offices Water line inspection
ON SITE
Needs Attention
Route exception Service Team 12 is 31 min behind plan.
Project dependency Material confirmation due before 2 PM.
Technician available 1 tech available in Central District.
LIVE ACTIVITY
37 events in last 10 minutes
OWNER + OPERATIONS

A command center that tells you where to look — not just what happened.

Crews, active calls, projects, coverage, exceptions, and live activity can sit on one large-screen view while deeper workflows stay available underneath.

  • Live operational health
  • Role-specific KPIs
  • Priority and exception alerts
  • Field + office status in one view
DISPATCH CONTROL Service Operations
4 TECHS ONLINE
CUSTOMER / ISSUE PRIORITY TECH STATUS TIME
Northstar Commerce Center No cooling · Suite 210
URGENT Open Queue WAITING 24m
Redwood Dental Group Preventive service
NORMAL Tech 14 EN ROUTE 12m
Canyon Ridge Offices Water line inspection
NORMAL Tech 08 ON SITE 38m
Summit Grove HOA Estimate · common area
NORMAL Unassigned SCHEDULED 1:30p
DISPATCH

A real service-control environment, not a glorified calendar.

See the queue, tech status, priorities, service state, elapsed time, and what should happen next without switching between five systems.

  • Queue and SLA logic
  • Tech availability
  • Estimate vs. service workflows
  • Automated customer communication
FIELD + ROUTES

Heavy operating logic behind a simple field experience.

The office can have route optimization, exception logic, time visibility, GPS, and scheduling complexity while the field sees only the next action.

9:41 ◉ ◉ ▰
OPERATORBUILT ONLINE
STOP 3 OF 5 North Ridge Plaza Commercial service · 30 min planned
CURRENT STOP 8200 North Ridge Blvd Gate instructions · Property notes · Contact
NEXT UP Canyon View Medical 11:40 AM · 4.2 miles
Route Tasks Status More
ROUTE OPERATIONS Thursday · Service Team 04
ON PACE
01
Harbor Point Offices 8:10 AM · 30 min planned
COMPLETE
02
Brookfield Commons 9:05 AM · 30 min planned
COMPLETE
03
North Ridge Plaza 10:20 AM · 42 min service
ON SITE
04
Canyon View Medical 11:40 AM · 30 min planned
NEXT
05
Silverleaf Center 1:10 PM · 30 min planned
PLANNED
1 2 3 4 5
6h 34m planned route 27.8 mi drive distance
ONE OPERATING LAYER

Projects, tasks, customers, and resources can be just as sophisticated.

The point is not to copy another software company. It is to make every part of your own operation visible and usable in one system.

PROJECT OPERATIONS Installations Pipeline
4 ACTIVE
READY
Redwood Commons Exterior renovation Start Aug 24 Materials ✓
IN PROGRESS
Parkline Medical Site upgrade · Day 3
68% complete Team 07
DEPENDENCY
Bridgewater Retail Exterior retrofit Waiting: permit Resume TBD
OPERATIONS TASKS Shared Work Queue
12 OPEN
Customer ETA exception Dispatch · created 3 m ago
URGENT •••
Confirm equipment reservation Operations · created 4 m ago
NEW •••
Review site completion photos Project Manager · created 5 m ago
REVIEW •••
Schedule warranty follow-up Open Queue · created 6 m ago
OPEN •••
CUSTOMER OPERATIONS Northstar Commerce Center
ACTIVE
Overview History Assets Photos Billing
SERVICE PLAN Quarterly Facilities Service NEXT VISIT Sep 14 · Team 04 PROPERTY NOTES

Use east service entry. Check in with building operations before beginning work.

Service completed Customer notified Follow-up created
RESOURCE CONTROL Equipment Availability
LIVE INVENTORY
▦
Loader 03 Operations Yard
AVAILABLE
▦
Utility Trailer 08 Team 07 · Tomorrow
RESERVED
▦
Trench Unit 02 Field Tech 14 · due 5 PM
CHECKED OUT
▦
Inspection Kit 06 Operations Yard
AVAILABLE
CUSTOM COMMAND CENTERS

The owner, dispatcher, and field manager should not be staring at the same screen.

Each role can get a purpose-built live view while the underlying workflows stay connected.

OWNER / CEO

Executive Command

14 Crews active 94% On pace 3 Need attention

Operating health, escalations, active projects, staffing, backlog, and exceptions.

DISPATCH / OFFICE

Live Service Control

2 Waiting 3 En Route 4 On Site

Queue status, technician availability, ETA communication, follow-ups, and customer updates.

FIELD MANAGER

Route & Crew Command

Team 04 Team 12 Team 09

Route progress, schedule drift, exceptions, GPS visibility, and tomorrow's operation.

WATCH A COMPLETE WORKFLOW

See one service call move through an entire custom operating system.

This is a fully fictional company, customer, technician, and service call. The point is to show how sophisticated a connected OperatorBuilt workflow can feel from the customer request all the way through office billing review.

0 1 / 0 7
REQUEST

Customer submits a service request

A website form creates the dispatch automatically with the customer, service address, issue, priority, and contact information already attached.

SUMMIT SERVICE CO.
REQUEST SERVICE

How can we help?

Customer Jordan Taylor
Service address 1842 Willow Creek Dr.
Issue System not cooling
Dispatch #SVC-2841 created automatically
FICTIONAL DEMO DATA
EXPLORE A SAMPLE SYSTEM

Switch roles and see how one operation can feel completely different to each person.

This is fictional demo data. The important part is that the owner, dispatcher, and field team can each get a purpose-built experience while sharing the same live operation underneath.

OWNER / CEO

See the whole operation and only the exceptions that need attention.

The owner view combines operating health, crews, active calls, projects, capacity, and exceptions without turning the screen into a wall of data.

Same customer + work data Different permissions + actions Live status stays synchronized
Build this around your operation
OPERATORBUILT · EXECUTIVE OPERATIONS LIVE
WED AUG 19 Operations Command
12 live feeds Updated now
CREWS ACTIVE 14 12 on pace
CALLS OPEN 6 2 waiting
PROJECTS 4 1 hold
NEEDS ATTENTION 3 review now
Crew Flight Board 14 LIVE
Service Team 04 North District
6 / 8 ON PACE
Field Team 12 Central District
4 / 7 22 MIN
Install Team 07 West District
Day 2 ON SITE
Service Team 09 East District
5 / 5 RETURNING
Live Coverage METRO
4 2 7 !
Live Dispatch 6 OPEN
Northstar Commerce Center No cooling · Suite 210
WAITING
Redwood Dental Group Preventive service
EN ROUTE
Canyon Ridge Offices Water line inspection
ON SITE
Needs Attention
Route exception Service Team 12 is 31 min behind plan.
Project dependency Material confirmation due before 2 PM.
Technician available 1 tech available in Central District.
LIVE ACTIVITY
37 events in last 10 minutes
FICTIONAL DEMO DATA
MAKE THE DEMO YOURS

You’ve seen the sample. Now map the system your company actually needs.

The Operations Blueprint walks through your people, work intake, dispatch, field process, office handoffs, projects, management visibility, and build wishlist. It autosaves and gives you a live initial fit as your answers change.

Build Your Operations Blueprint
CONNECT WHAT YOU ALREADY USE

Keep the tools that matter. Bring the operation together.

OperatorBuilt can become the operating layer between your existing systems — CRM, accounting, calendars, payments, email, forms, marketing, files, communication and more. The platforms shown below are only a small sample, not a complete list. Depending on the provider, we can connect through supported integrations, APIs, webhooks, and automation paths — so many other systems may be connectable too.

Already use something that is not shown? Bring it to discovery. We will evaluate the available connection path and what data or actions can be consolidated into OperatorBuilt.
INTERACTIVE EXAMPLE

What does your company use now?

Select the systems you already depend on. They do not necessarily have to disappear — OperatorBuilt can connect their information into one operational workflow.

We verify every connection during discovery. Exact capabilities depend on the provider's API, permissions, account level, and the workflow you want to create.
ONE OPERATING LAYER OperatorBuilt Dispatch · Customers · Field · Tasks · Reporting
QuickBooks
Google Calendar
Outlook
HubSpot
Your systems can keep doing what they do best while OperatorBuilt becomes where the operation comes together.
CRM + SALES Contacts, opportunities, customers and follow-up
ACCOUNTING + PAYMENTS Invoices, payments, customers and billing handoffs
CALENDAR + COMMUNICATION Appointments, email, team messages and notifications
MARKETING + LEAD CAPTURE Forms, ads, campaigns and incoming opportunities
SEE THE FLOW

From customer request to completed work — without information falling between systems.

01

REQUEST

A customer books, calls, texts, submits a form, or an existing system creates the work.

02

LOGIC

OperatorBuilt applies the correct workflow, priority, schedule, role, communication, and rules.

03

FIELD

The tech or crew receives exactly what they need for the call, route, inspection, or project.

04

CONTROL

Office and management screens update automatically while exceptions surface for action.

05

COMPLETE

Notes, photos, time, customer history, follow-up, reporting, and next steps stay connected.

WHAT WE CAN BUILD

Your operation, one connected system.

Use only what your company needs. Add more later. Change it when your process changes.

Live Dispatch

Service calls, ETAs, technician status, priorities, queue rules, and customer updates.

Recurring Routes

Recurring schedules, route sequencing, exceptions, route progress, and live adjustments.

Technician Mobile

Purpose-built field screens for the job in front of the technician — nothing extra.

Command Centers

Role-specific live views for owners, dispatchers, managers, and operations teams.

Operations Tasks

Shared work queues for callbacks, scheduling, parts, billing, approvals, and follow-up.

Projects & Installations

Track sold work, crews, dependencies, milestones, holds, progress, and closeout.

Customer Communication

Automated texts and emails tied to what is actually happening operationally.

Equipment & Resources

Availability, reservations, assignments, due-back dates, and resource history.

GPS & Field Visibility

See where people and crews are, what they are doing, and where the day is drifting.

Custom Alerts

Surface only the exceptions your company actually cares about.

Roles & Permissions

Give each role the right controls and the right level of visibility.

Reporting & History

Timecards, service history, daily reports, production metrics, and billing support.

Branded Customer Experience

Your company name, colors, wording, customer-facing screens, and communication style — not OperatorBuilt branding.

Custom SMS & Email Logic

Choose exactly which customer receives which message, at what event, during which hours, and with what wording.

Automated Review Requests

Trigger review asks only after the right completed jobs, from the right team, with your preferred message and review link.

Property / Asset Profiles

Store gate instructions, equipment settings, service preferences, history, photos, assets, and recurring property-specific rules.

Field Checklists & Photos

Require role-specific checklists, completion photos, notes, exceptions, signatures, and audit trails before work closes.

Timecards & Productivity

Clock in/out, lunch, route start, service time, daily hours, admin corrections, and payroll-ready summaries.

Customer Self-Service

Branded booking, request, status, cancellation, and modification experiences tied directly into operations.

Smart After-Hours Logic

Control when requests activate, what customers are told after hours, when queues go live, and how weekend work behaves.

Internal Notifications

Send office, manager, dispatcher, or assigned-user alerts only when specific operational events actually require attention.

Quality Audits & Escalations

Capture field audits, customer complaints, corrective work, monitoring status, and automatic escalation to leadership.

Flexible Scheduling Rules

Weekly, biweekly, monthly, quarterly, ordinal-month, one-off, skip-service, hold, and exception scheduling can coexist.

Integrations & Sync

Connect calendars, CRM, messaging, GPS, accounting, forms, websites, and other systems without duplicating the whole stack.

YOUR BRAND. YOUR LANGUAGE. YOUR RULES.

Customers and employees should feel like they are using your system — because they are.

OperatorBuilt can disappear behind your company. The brand, terminology, alerts, customer messages, review requests, statuses, timing rules, and employee experience can all be shaped around the way you want the business to operate.

Fully branded Your company name, logo, colors, domain, field app language, customer portal, and communication voice.
Words your team already uses Rename jobs, calls, work orders, crews, routes, projects, stages, statuses, and buttons to match the operation.
Customer communication by event Custom booking, queue, ETA, en-route, arrival, completion, follow-up, and review-request messages.
Rules behind the messages Different logic by service type, department, priority, business hours, weekend, technician status, or customer preference.
YOUR LOGO
CUSTOMER EXPERIENCE Your Service Company
BRANDED
AUTOMATED MESSAGE · EN ROUTE

Hi Jordan — your technician is on the way and is expected to arrive in approximately 25 minutes. We’ll let you know if anything changes.

Sent from your business number
AUTOMATED REVIEW ASK · COMPLETION

Thanks for choosing us today. If everything went great, would you mind sharing your experience?

Only sends when your completion rules allow it
STATUS WORDING “Heading Your Way”
CUSTOM ALERT Urgent = red + office text
AFTER HOURS Hold until morning queue
FIELD BUTTON “Complete Service”
FULLY CUSTOM

Your company should not have to change how it works to fit software.

We start with how you operate today, what is working, what is causing problems, and where information gets lost. Then we build around that.

Your terminology
Your workflows
Your roles & permissions
Your dispatch rules
Your customer communication
Your route logic
Your project stages
Your dashboards
Your alerts
Your reports
YOUR COMPANY Custom Operations Platform Built around your process
Dispatch
Routes
Projects
Customers
Tasks
Reporting
THE VALUE

OperatorBuilt is not another app to add to the pile.

The value comes from removing operational friction: fewer disconnected tools, less duplicate entry, shared live visibility, faster decisions, and a system that can be shaped around the way your company actually works.

BEFORE

The hidden cost is operational friction.

It is not just what each software subscription costs. It is the time spent finding information, moving it between systems, explaining status, and figuring out what is off track.

Dispatch board
CRM / customer records
Route scheduler
Group texts
Spreadsheets
Project tracker
GPS / fleet
Task lists
Where is the real status? Someone has to open multiple systems or ask around.
Who owns the next action? Tasks and follow-ups live in different places.
What is falling behind? Problems become visible only after someone notices them manually.
WITH OPERATORBUILT

One operating layer built around your company.

We connect the workflows that matter and make the operation visible at a glance — without forcing every department into the same generic screen.

ONE LIVE DISPATCH

Multiple technicians share one queue with status, ETA, priority, and ownership visible in real time.

OPERATIONAL HEALTH

Owners and managers see what is on track, what is drifting, and what needs attention without chasing updates.

CUSTOM SIGNALS

Color coding, timers, alerts, escalation rules, and statuses can match exactly how your company operates.

ONE CONNECTED RECORD

Customer history, field notes, photos, tasks, projects, routes, and communication stay connected instead of scattered.

ROLE-SPECIFIC VIEWS

The dispatcher, technician, field manager, project manager, and owner each get the screen they actually need.

BUILT TO CHANGE

As the operation changes, the workflows, screens, and automations can change with it instead of forcing new workarounds.

QUICK VALUE CHECK

Put a number on software sprawl and system switching.

This does not try to value every benefit. It only compares your existing software spend plus a conservative estimate of employee time lost moving between systems.

Illustrative only. Use your own numbers. It does not include potential value from faster dispatch, fewer missed handoffs, better customer communication, or earlier visibility when work goes off track.
SOFTWARE SPEND $1,800 /mo what you already pay for separate tools
ESTIMATED SWITCHING TIME $2,273 /mo employee time spent moving between systems
WHAT DISCONNECTED TOOLS COST YOU $4,073 /mo your current software plus estimated employee time lost switching between systems
ESTIMATED SAVINGS WITH PRO $3,078/mo About $36,939 per year in estimated savings · estimated setup payback 1.6 months
THE DIFFERENCE

Your team should not have to remember where the truth lives.

When dispatch, field activity, customer history, routes, projects, tasks, resources, and alerts share one operating layer, the office spends less time assembling the story of the day and more time actually running it.

1 shared operating picture
LIVE status instead of callbacks
CUSTOM rules, colors, screens & alerts
AT A GLANCE operational health
PRICING

Everything is customizable. The investment follows the amount of work.

OperatorBuilt is not a feature-locked software menu. We can shape workflows, screens, roles, integrations, automations, terminology, alerts, and customer experiences around your operation. The more complexity and build time your system requires, the higher the implementation investment.

IMPLEMENTATION Paid before build work begins Your implementation price is approved in writing before we start and reflects the scope, complexity, integrations, and estimated build effort.
BUILD + TEST Real-world use is part of development Custom software will surface bugs and edge cases. We expect that, fix them, and refine the workflows during implementation instead of pretending custom systems are perfect on day one.
MONTHLY PLATFORM Begins when the system goes live Hosting, support, maintenance, and continued system refinement are covered by the ongoing platform fee.
FIND YOUR FIT

Which OperatorBuilt package fits your operation?

Change the answers and watch the recommendation move. This is a starting fit — not a locked-in quote.

TRY A SAMPLE:
1. How large is the operation?
2. What matters most? Choose everything you want connected.
3. How much of the operation should we connect?
YOUR LIKELY FIT START

Focused Operations Build

Your priorities are focused enough to start with one or two core workflows and expand later.

A smaller team can often start with a focused workflow. You are starting with one main operational problem. Choose priority areas to make the recommendation more specific.
Confirm it with the Operations Blueprint
RECOMMENDED FOR YOU
START

Focused Operations Build

For teams that want to start with a focused problem and a lighter implementation footprint.

IMPLEMENTATION $2.5k–$5k THEN $595–$750/mo
  • Core workflow mapping
  • 1–2 major operating modules
  • Custom field + office experience
  • Basic integrations and automations
  • Testing, bug fixes, and refinement
  • Best fit: focused scope and fewer custom dependencies
PRO

Connected Operations System

For companies connecting several workflows into one custom operating layer.

IMPLEMENTATION $5k–$10k THEN $995–$1,500/mo
  • Multiple connected workflows
  • Custom dispatch, routing, projects, tasks
  • Custom command centers and role views
  • Multiple integrations + two-way workflows
  • Testing, bug fixes, and ongoing refinement
  • Best fit: deeper customization and more connected logic
CUSTOM / MULTI-TEAM

Multi-Team Operating Platform

For complex operations where the system needs more time, more logic, and more custom development.

IMPLEMENTATION From $10k THEN $1,750–$3,500+/mo
  • Advanced multi-role and multi-team systems
  • Complex integrations + custom data connections
  • Custom architecture and business rules
  • Multiple command centers and portals
  • Higher development and refinement capacity
  • Best fit: substantial custom build time or unusual complexity
EARLY CLIENT PRICING These launch rates reflect where OperatorBuilt is today.

Early clients receive lower implementation pricing while we build our portfolio and continue refining the platform with real operating teams. Your exact price is agreed before work begins and does not change just because future public pricing increases.

What actually changes the price? Primarily the amount of work: how many workflows, roles, integrations, automations, exceptions, dashboards, and custom rules we need to design, build, test, and refine. You receive the exact implementation and monthly price before signing.
Build Your Blueprint
WHO IT'S FOR

If people leave the office to perform work, we can probably make the operation easier to run.

Choose an industry to see a few examples. These are starting points — every system can be configured differently.

EXAMPLE BUILD · LANDSCAPING

What OperatorBuilt could connect for a landscaping operation.

Not a preset product package. This is an example of the kinds of workflows we can combine into one custom operating system.

Map your actual operation
0 1 Recurring maintenance routes
0 2 Crew progress + property history
0 3 Install project boards
0 4 Equipment reservations
0 5 Owner command center
HOW IT WORKS

We learn the business first. Then we build the software.

Click each stage to see what is actually happening behind the scenes and what you get from it.

STAGE 01

Operations Discovery

A structured blueprint of how work enters, moves through, and leaves your company.

People + roles Current software Dispatch / route rules Field actions Office handoffs Pain points + exceptions
Start with your operation
WHY OPERATORBUILT

“The system should fit the operation — not force the operation to fit the system.”

Custom software gets better when real people use it. We map the workflow, build it, test it with the people doing the work, fix what real-world use exposes, and keep refining it as the operation changes.

Work with operators, not a generic support queue

We approach every build from dispatch, crews, customers, routes, projects, and office reality first — and stay involved through testing and refinement.

Designed for the exceptions

Real companies have reschedules, holds, urgent calls, route changes, unavailable people, dependencies, and customers who need updates.

Never locked into one workflow

What works for a landscaping company does not have to look like what works for a plumber, HVAC company, pool company, or inspection team.

Changes are part of the product

Terminology, screens, rules, automations, alerts, and integrations can evolve instead of forcing your team into permanent workarounds.

FAQ

Questions service companies usually ask.

TALK TO AN OPERATOR

Show us how your company actually runs.

Use the quick intake for a simple conversation, or complete the full Operations Blueprint if you want us to understand the business in depth before we talk.

Complete the full Operations Blueprint 8 guided sections · saves as you go · includes an initial scope recommendation
Start with your workflow We want to understand how work actually moves through the company.
Keep what already works Existing tools can often stay connected instead of being ripped out.
Build around the gaps The system is shaped around what your team actually needs.
OPERATORBUILT Quick Workflow Intake
OPEN
No canned demo required. Start with how your company actually works.

Explore solutions for your operation

Book a Demo Start with your most repetitive workflow